1 // Lightico - Success Stories: Lending “Our dealer network demands quick funding and with competitive pricing. While we have automated our back office, Lightico has slashed our time to funding by removing the painful back & forth between us and customers or dealers for outstanding docs, forms and stips.” Head of Loan Origination & Servicing Solution The lender implemented Lightico to empower their DSRs to collect all outstanding documents and stips in real-time, through the customer’s cell phone. Lightico’s real time, smart forms and ‘while you speak’ digital signatures, they have eliminated countless follow up calls, enabling agents to complete more applications. Today, average time to funding has dropped to under 2 days a reduction of more than 40% thanks to managing all documentation requirements while on the call. Challenge In the hyper competitive auto lending space, business is won by speed and price. To meet this demand, a leading auto lender created an automated quoting solution with the intention to speed time to funding. However, the lender’s Dealer Service Representatives (DSRs) still had to collect missing signatures, stips and ACH forms, to complete the applications. Their process involved numerous emails and phone calls to reach customers, explain to them what is missing and direct them to scan, fax or mail in missing application pieces. This customer chase caused Time to Funding to balloon to more than a week. 40 % Time to Funding 120 % ACH Authorization 50 % Abandon Rate SUCCESS STORIES: LENDING Leading Auto Lender Slashes Time To Funding by 40% With Lightico 

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